Hostaway integration
Property-management sync + encrypted voice AI per property. Every guest call carries the live reservation context; every hop is end-to-end encrypted. Malta-hosted, EU-sovereign, BYOC + BYOG.
Plugin admin is behind sign-in. If you haven't installed the plugin yet, start with the overview page; installation takes under 10 minutes once your Hostaway account ID + API key + a SIP trunk + a Google Gemini API key are in hand.
What the integration does
- Pulls your Hostaway properties + reservations on install, and stays in sync via Hostaway webhooks (no polling).
- Maps each property to a virtual number (an extension or a DID from your SIP trunk).
- Answers every guest call with an AI receptionist that has the current reservation context: door code, Wi-Fi, check-in time, house rules.
- Optionally schedules an outbound AI call 24 hours before arrival with check-in instructions.
- Warm-transfers to your mobile or the maintenance team on intent classification.
- Posts transcripts back into the Hostaway inbox as messages (opt-in).
What you need before signing in
- Hostaway account ID + API key — from Hostaway → Marketplace → Public API.
- A SIP trunk — any provider (Sipgate, Deutsche Telekom, Vodafone, in-house PBX). BYOC: your carrier, your bill.
- A Google Gemini API key — from Google AI Studio. BYOG: your account, your bill; CodeB does not proxy AI traffic.
Why encryption is mandatory
Guest calls carry reservation IDs, door codes, sometimes credit-card fragments. Cleartext SIP and cleartext RTP can be intercepted on any hop between guest network, SBC and desk phone. CodeB enforces SIP-over-TLS (RFC 5630) for signalling and SRTP with SDES (RFC 4568, AES-CM-128 / HMAC-SHA1-80) for audio — not optional, not fallback-able. Details on the SBC page and SIPS page.