IMF Tune FAQ
How does IMF Tune help to quickly verify emails at the junk email folder?
IMF Tune enables the insertion of SCL ratings into the email subject. This is inserted as a prefix in the format (SCL: x). Thus at the junk email folder one can easily sort all emails by SCL rating. Since false positives are most likely to happen with the lowest SCL rating, sorting enables verification of these emails first
How do I configure emails to be deposited to the junk email folder?
IMF Tune does not change anything in the way emails are moved to the junk email folder. Hence this is purely a matter of configuring the Exchange Intelligent Message Filter and the email clients.
Why aren't emails ending in the junk email folder?
For emails to be deposited to the junk email folder rather than the inbox you need to make sure that this functionality is enabled at the client mailbox. But before doing this make sure that IMF is also correctly configured at the Exchange System Manager. See more details from: How do I configure emails to be deposited to the junk email folder?
If you already verified the Exchange System Manger settings, then check that the junk email folder is enabled at the client mailbox. This can be done either through OWA or through scripting.
Why isn't IMF Tune processing any emails?
You need to make sure that IMF is enabled at the Exchange System Manger and also that IMF Tune is enabled at the configuration.
How do I force an email to go to the Junk Email Folder?
Typically you need to do this when spam still manages to reach the recipient Inbox.
How do I use IMF Tune to improve the SCL threshold configuration?
Optimizing SCL threshold configuration typically aims to
Minimizing the number of false positives/negatives
Ensuring that any false positives end up in the recipient junk email folder rather than being deleted or rejected.
To get the best out of IMF we need to monitor how a set of configuration settings is performing. IMF Tune helps in this task in the following ways:
Insertion of SCLs in the email subject and email headers exposes the SCL rating for individual emails. Thus one can immediately tell what the SCL rating was in case of a false result.
IMF Tune enables the setup of SCL based logging. This provides a CSV formatted file in which each email is listed together with its SCL rating and other key information. This simplifies looking up the list of emails processed and type of actions applied.
How do I separate email archives/logs based on SCL ratings?
At IMF Tune create multiple SCL configurations. One for each of the SCL ranges requiring independent logging/archiving. In this manner you can setup a unique log file/archive directory for each of the SCL ranges.
